Shipping
Shipping
Order before 11am for guaranteed same day dispatch; excludes weekends and Bank Holidays
All items are posted Royal Mail Tracked48 (Usually 2-3 working days delivery)
Deliveries are made from 8am-6pm, Monday-Friday.
Returns
Items must be returned within 14 working days for a refund. Returns must be unopened and will be inspected upon return.
Some items are not eligible for a return due to hygiene and safety reasons, if your item is eligible for a return please contact us via email. Once returned to our office the item will be inspected to ensure it has not been used or opened, following this a refund will be processed minus the delivery fee.
To start a return, you can contact us at candytanofficial@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at candytanofficial@gmail.com.